Privacy Policy

Our privacy policy outlines the ways in which we collect, use, and safeguard any information that you provide us when using our website and services. We are dedicated to ensuring that your privacy is protected and any personal information you share with us will only be used in accordance with this policy and relevant privacy laws and principles. We reserve the right to make changes to this policy by updating this page, and it is recommended that you check back periodically to stay informed.

This privacy policy applies to Josh and Anna trading as 122Nord (referred to as “122Nord”, “our”, “us” and “we”)

General

We actively seek to comply with New Zealand’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

What we collect

Personal information is any information that can be used to identify you and may include your name, email address, phone number, physical and/or postal address, credit card number and expiry date. It may also include Internet Data as discussed below. We may obtain your personal information when you make an inquiry or complaint, or when you purchase products or services from us. If you choose not to provide personal information, we may be unable to respond to your inquiry or complaint or provide you with the products and services you require.

Collection and Use of Internet Data

During your visit to our website, we may collect and utilise certain information including:

a. Your computer's internet protocol address and host name used to connect to our website.

b. The browser and operating system used by your computer.

c. The inbound hyperlink or search engine used to reach our website.

d. The date, time, and duration of your visit.

e. The pages you viewed.

We use this information to analyse how our website is being used and to enhance its content and performance. We will not disclose this information other than in aggregate form or as outlined in our Privacy Policy. If we suspect abnormal website usage patterns or security breaches, we may collect more extensive information.

Additionally, our website may use cookies to provide you with certain services or functionalities. Cookies are small pieces of information stored on your computer's hard drive that may be used to identify you as an individual user of our website. We use cookies to personalise your visits, improve our website's content and functionality, evaluate advertising effectiveness, and track website usage patterns.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. However, if you choose to configure your web browser to not accept cookies, you may experience a loss of functionality.

How we collect your personal information

We are committed to collecting your personal information in a manner that is fair and lawful, without being intrusive. When feasible, we will obtain your personal information directly from you. We may receive your personal information directly through various means, such as when you place an order or make an inquiry through our websites, when we administer and fulfill contracts with service providers, or when you contact us via telephone, instant message, or email. In addition, we may collect personal information from written or electronic correspondence, through mobile applications provided by our organization, while conducting customer satisfaction and market research surveys, when administering our services, and as otherwise necessary to manage our business.

Our Privacy Policy governs any personal information that is collected through online "Contact Us" forms. It is important to note that our websites may include links to websites owned or operated by third parties, and you should conduct your own inquiries regarding the privacy policies of these third parties. We are not responsible for the information or privacy practices of such websites. If you choose not to provide us with your personal information, we may not be able to contact you or provide you with the service, product, or information you need.

Why we collect your personal information

We collect your personal information for legal compliance and the following actions:

· to provide you with our services and to operate our business;

· to communicate with you, including about our services and offers which might interest you;

· to provide you with information or advice;

· to process payments by or to you in connection with our services;

· to create accounts, tax invoices or receipts;

· to consider and respond to complaints made by you.

Controlling and accessing your personal information

You may choose to limit the collection and usage of your personal information. This can be done by not using our website or by informing us through email at contact@122nord.co.nz if you previously agreed to the use of your personal information for direct marketing purposes. If you wish to unsubscribe from email communications, simply click the ‘Unsubscribe’ link found in the footer of all emails we send.

We will not sell, distribute, or lease your personal information to third parties, except with your permission, if required by law, or for the purpose of facilitating secure transaction-related integrations and/or customer research through legitimate third parties. If you consent to receiving marketing communications, we may use your personal information to send you promotional information about third parties.

If you want us to delete your personal data, please send us an email at contact@122nord.co.nz. However, please be aware that deleting your personal data may prevent us from accessing your order details for future customer service inquiries if you have previously placed orders with us.

Contact details

If you have any questions or complaints about this privacy policy or our use of your personal information, please contact us in writing using the details below:

Email: contact@122Nord.co.nz

For further information regarding the Privacy Act, visit the Office of the New Zealand Privacy Commissioner’s website.

Last updated: September 2023